FAQ

About Product

 Is the device ready to use when I receive it?

Yes. You can use the device immediately. They come with gas cylinders installed and are fully charged. Please read our user guide carefully before use, and follow the instructions to wear the device correctly and complete the network setup.

Is the device heavy?

The device weighs about 1.6–1.7 kg (depending on the size). When worn, the weight is well distributed and generally considered comfortable.

Can I use the device for sport?

The algorithm is primarily designed for seniors aged 65 and over with limited mobility. It is suitable for simple, low-intensity activities such as square dancing, jogging, walking, and mountain climbing, but not for cycling, skiing, or other intense sports. We are developing protective products for sports use in the future—please stay tuned.

Can I wear the device while sleeping?

Yes, but it may not be comfortable. We recommend keeping the device near your bed and putting it on after you wake up.

Can I use the device in the bathroom?

We strongly do not recommend using the device while bathing. The internal electronic system can be damaged by water. Only the outer cover is washable.

Can I wear the device under my clothes?

No. We advise wearing the device over your clothing so that the airbags can deploy easily when a fall is detected.

Can I wash the device?

Yes, but only the cover. The other part containing the electronic system cannot be washed. Please refer to the tutorial video for removal.

How to remove the outer cover?

https://www.s-airbag.com/about4/show.php?id=116&lang=en

Can I reuse the device after an inflation?

Yes. You can reuse your device even if the airbag has been triggered. You just need to fold the airbag back into the device and replace the gas cylinders. Please refer to the user guide or videos.

Reusing the Belt:

https://xinanzhinan.oss-cn-shenzhen.aliyuncs.com/video/2020/12/22/beltreplacegasfitter.mp4

Reusing the Vest:

https://xinanzhinan.oss-cn-shenzhen.aliyuncs.com/video/2021/10/abc.mp4

Does the product protect the hip bones?

Currently, this device is the best and most direct solution available on the market to prevent hip fractures. Our product absorbs 90% of the impact upon deployment, which is more effective than traditional hip protectors.

Is there a risk of rebound after the airbag deploys and contacts the ground?

No, there is no rebound risk. The airbag pressure is optimally calibrated through precise calculation and extensive testing to absorb 90% of the impact, avoiding rebound and overbalance. We have also conducted research based on different fall modes and body shapes to ensure the best protection and damping effect.

Is there a weight limit?

No. The device comes in five sizes (S-XXL). Users can choose according to the size chart (contact customer service with any questions). Please note that serious overweight may reduce the effectiveness of the airbag protection.

Are there other designs for the device cover?

While committed to protecting seniors, we also value their pursuit of beauty and fashion. Our designers will continue to introduce diverse designs to meet different aesthetic needs. Please follow us for updates.

 Is there any age limit for users?

This device is mainly for seniors aged 65 and over with mobility problems, designed to protect the hip and pelvis. If you have mobility issues, please consult our online customer service to choose the right product.

How long can I use it after charging?

The battery capacity is 5,000 mAh. After a full charge, it can operate normally for 3–4 days, excluding sleeping time. When the display shows a red signal, it means the battery is low and needs recharging.

How long is the battery’s working life?

The battery supports 500 charge-discharge cycles (one cycle means fully charging and fully discharging). Once the battery reaches the end of its life, you need to obtain a new original battery from an authorized dealer. We do not recommend using batteries from other brands due to differing parameters.

Can I wear this device on buses, subways, high-speed trains, or airplanes?

Yes, it is acceptable for buses, subways, and high-speed trains. For air travel, please note that IATA regulations for dangerous goods specify that passengers may carry no more than two compressed cylinders installed in life jackets and no more than two spare gas cylinders. Although most airlines in China are IATA members, implementation may vary. We strongly recommend consulting your airline before your flight to explain the product and your needs. The final decision rests with airport security and the airline.